Terms & Conditions

Tentative Confirmation

On receipt of the reservation inquiry form, found on this website we will contact you by email (usually within 24 hours if message received during offices hours in Bali) and provide you with a confirmation of availability, villa rate, and the amount of deposit required 30% for low season & 50% for high season rentals.

Reservation Confirmation

Due to high demand our villa is often booked in advance. To confirm your reservation you will need to make either a deposit or full payment by the payment options clearly shown on our website.

Cancellation Policy

Any cancellation received within 60 days prior to arrival is subject to a cancellation fee equivalent to one (1) night charge.
Any cancellation received within 30 days prior to arrival is subject to a cancellation fee equivalent to 100% of the entire booking/number of nights reserved.
No show and early check out are subject to 100% of the entire booking/number of nights reserved.

Insurance

We strongly recommend that you take out a comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, incl. evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.

Minimum Stays and Rental Rates

We have minimum stay requirements at Serene Villas of 3 nights for low season and 5 nights for high season. We might agree to a shorter stay on a case by case basis. Rental rates also vary according to the season, rental rates are subject to change without notice.

Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at Serene Villas, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of government, or the failure of any machinery or equipment.

Serene Villas Management